Leading a cross-functional team of highly skilled professionals to provide solutions Responsible for project governance and accountability on the entire project while maintaining positive partnerships with cross functional teams Develop the customized solution: Develop parts of the customized solution/ contribute to creation of the entire solution Define and measure the KPIs for the delivery processes to measure degree of improvement Work closely with counterparts in Product Management to align on the vision, program backlog, and roadmap Identify clients' needs and risks to determine suitable services and products consistent with their unique business requirements Collaborate with clients and external vendors effectively to optimize current and future solutions to achieve or maintain process efficiencies Manage internal stakeholder expectations (comprising mainly of sales, services delivery, operations, finance, COE) through PDCAF (plan-do-check-act-feedback) approach Optimize solutions, performance and contribute to client's competitive advantage by cultivating a culture of 100% customer ecstasy Work on RFI/RFP hand to hand with sales team managing co-relationship between sales and operations team To prepare Project plan, Governance reporting KBI/KPI reports, Strategic Planning and Monitoring, forecasting and capacity planning Organization of operational work on the study of markets Collection and analysis of information on the positioning of competitors among customers, changes in the market situation in the regional market Negotiating with top officials of customers and suppliers of equipment to agree on technical specifications, scope of supply, prices, delivery times and other terms of the contract, agreements and contracts Consolidation of data on potential and existing customers and projects, in order to effectively manage sales processes and build analytical reporting Coordination of cooperation with technical and commercial services, design organizations, suppliers of components for the preparation of technical specifications for the preparation of a comprehensive solution for the customer Formation of management and statistical reporting Work closely with customers and with the marketing, design, support teams to better understand the real needs of users and integrate these needs into a product strategy and plans Organization of preparation of proposals for launching projects related to the development and implementation of digital technologies. Initiation and implementation of pilot projects on the use of digital technologies Strategic planning of the unit, control over the implementation of plans Leadership skills, the ability to inspire and motivate a team, develop a team culture Technical knowledge, ability to communicate with the development team in one language ; Curiosity, creative thinking, willingness to experiment and learn a lot

Work as a project manager and customer service manager. Responsible for product implementation and overall project performance. Experience in project management, customer management, process improvement, project transition. We provide products with comprehensive customer service, implementation of IT products and providing further support. Responsible for the preparation of the project plan, user panels, strategic planning and monitoring of project effectiveness, budget planning. Forecasting potential, tracking performance compared to projected and reported periodic deviations. Create business rule documents for different processes. Constant contact with customers to identify their needs. Manage multiple clients in the U.S. and Europe. Effective team management.

Responsible for the overall performance of the process in terms of daily, monthly tasks. High-quality provision of services to the client in a timely manner. Achievement of SLA, both internal and external. Process improvement - control of efforts to automate the quality control procedure. Process reengineering, document preparation, performance optimization. Conducted training of new employees with further support. Daily calls with customers

Graduate Degree, English, Economics

America's Health Insurance Plans, PAHM

America's Health Insurance Plans, FAHM AHM510

Infosys, Agile approach to software development

Infosys, Business Analyst Mindset

Infosys, Six Sigma Black Belt

Scrum, Agile Product Owner

Aptech Computers, Information Technology

Aptech Computers, Information System Management